QuintEssentialSM Contact Center Solutions
Building Brand Loyalty Through Customer Experience
Increased competition, combined with how consumers think and behave in our online world, have increased the importance of managing the customer experience for financial institutions. Every transaction is critical. Your brand reputation and customer loyalty are at risk every day.
Customer service must be delivered not only in person, but also through omnichannel support, including inbound and outbound phone and email, as well as online live chat. Customer service must be delivered however and whenever customers want it, on a 24×7 basis. And that’s exactly what we can help you deliver.
We help financial institutions of all types, through our scalable and customized front-line solutions tailored to their needs. We protect the brand reputation you’ve worked so hard to establish; ensure customer loyalty; and enable you to optimize business processes without having to invest heavily in human resources and staff training.
Institutions We Serve
Key Features and Benefits
- Omnichannel support through phone, email & live chat
- Flexi-staffing model to manage demand fluctuations
- Expertise in dispute resolution
- After-hours support, including weekends & holidays
- Reduced training and onboarding costs
- Improved workflow and customer satisfaction
Broad Product-Related Expertise
Coverage on all Channels
Live Chat Support
Why Quinte for Customer Service?
We welcome the opportunity to learn more about your current situation and requirements related to contact center, and to answer any question you may have regarding our QuintEssential Contact Center Solutions. Allow us to tailor a solution that addresses your financial institution’s specific needs. We’re ready to get started at your convenience.
If you’d like additional information, or want to speak with us, let us know how we can help.