QuintEssentialSM Contact Center Solutions

Building Brand Loyalty Through Customer Experience

Increased competition, combined with how consumers think and behave in our online world, have increased the importance of managing the customer experience for financial institutions. Every transaction is critical. Your brand reputation and customer loyalty are at risk every day.

Customer service must be delivered not only in person, but also through omnichannel support, including inbound and outbound phone and email, as well as online live chat. Customer service must be delivered however and whenever customers want it, on a 24×7 basis. And that’s exactly what we can help you deliver.

We help financial institutions of all types, through our scalable and customized front-line solutions tailored to their needs. We protect the brand reputation you’ve worked so hard to establish; ensure customer loyalty; and enable you to optimize business processes without having to invest heavily in human resources and staff training.

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How can we help you?

Learn how banks, credit unions, merchants and payment processors apply our solutions.

Institutions We Serve

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Retail Banks

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Credit Unions

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Digital Banks

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Community Banks

Key Features and Benefits

  • Omnichannel support through phone, email & live chat
  • Flexi-staffing model to manage demand fluctuations
  • Expertise in dispute resolution
  • After-hours support, including weekends & holidays
  • Reduced training and onboarding costs
  • Improved workflow and customer satisfaction

Broad Product-Related Expertise

Coverage on all Channels

Telephone Support

Live Chat Support

Email Support

Why Quinte for Customer Service?

Customer First

We understand the importance of customer experience

Secure

We adhere to stringent user protection and privacy laws

Customizable

We adapt quickly to the needs of your business

Reliable

We deliver 24×7 support and staff augmentation

We welcome the opportunity to learn more about your current situation and requirements related to contact center, and to answer any question you may have regarding our QuintEssentialSM Contact Center Solutions. Allow us to tailor a solution that addresses your financial institution’s specific needs. We’re ready to get started at your convenience.

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If you’d like additional information, or want to speak with us, let us know how we can help.

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