QuintEssential Solutions™
Our QuintEssential SolutionsSM
Incremental Operational Support Tailored to Your Needs
Quinte’s portfolio of QuintEssential SolutionsSM provides banks and credit unions with a broad range of platform-agnostic applications that enable them to compete more effectively against larger financial institutions, and in an affordable manner.
Available on a 24 x 7 x 365 basis – including weekends and holidays – each one of our six QuintEssential SolutionsSM combines our efficient, automated technologies with RPA-enabled back office expertise that’s based on market-tested, proprietary methodologies.
Our QuintEssential SolutionsSM help small and mid-size financial institutions to address business continuity and customer experience requirements, either in normal conditions or during periods of peak demand.
The QuintEssential SolutionsSM Portfolio
– QuintEssential Fraud SolutionsSM
- Fraud analysis by highly experienced / trained professionals
- 360° forensic review
- Staff augmentation
– QuintEssential AML SolutionsSM
- Covering the full range of compliance needs:
– Know Your Customer (KYC)
– Customer Due Diligence (CDD)
– Enhanced Due Diligence (EDD)
– QuintEssential Dispute SolutionsSM
- New dispute creation (including voice support)
- Strict adherence to dispute workflows
- Enforcement of dispute closure via chargeback/denial/loss decision
– QuintEssential Mortgage SolutionsSM
- Pre-funding quality check
- Loan application processing
- Underwriting support
- Portfolio quality review
– QuintEssential Loan Processing SolutionsSM
- Forensic loan review
- End-to end loan processing
- Portfolio monitoring
- Loan servicing
– QuintEssential Contact Center SupportSM
- 24×7 call center support, including weekends & holidays
- Financial institution agnostic, to suit all department needs
- Adherence to service level agreements, including average handling / wait time, call abandonment rate, etc.
Our QuintEssential SolutionsSM Features:
- Predictive Trend Analysis
- 360° Forensic Review
- Real-time Rule Management via Trend Assessments
- Dynamic Rule Management Support
- Staff Augmentation for Financial Crime Investigation
- Real-time Transaction Surveillance
- Fraud Analysis by Highly Experienced / Trained Professionals
Our QuintEssential SolutionsSM Benefits:
- 24×7 Coverage – System augmentation layered with human intelligence for 24×7 coverage including weekends, holidays and post business hours
- Flexible Staffing Model – Higher scalability to meet varied skill pool requirements
- Forensic Review of Transactions – Advanced methodologies to manage false positives more effectively
Our QuintEssential SolutionsSM Cover:
- Credit/Debit Cards
- Check/RDC
- Online Transfer
- ACH/SDACH
- Mobile Payments
- Wire Transfer