Our QuintEssentialSM Solutions

Incremental Operational Support Tailored to Your Needs

Quinte’s portfolio of QuintEssential Solutions provides banks and credit unions with a broad range of platform-agnostic applications that enable them to compete more effectively against larger financial institutions, and in an affordable manner.

Available on a 24 x 7 x 365 basis – including weekends and holidays – each one of our six QuintEssential Solutions combines our efficient, automated technologies with RPA-enabled back office expertise that’s based on market-tested, proprietary methodologies.

Our QuintEssential Solutions help small and mid-size financial institutions to address business continuity and customer experience requirements, either in normal conditions or during periods of peak demand.

The QuintEssential Solutions Portfolio

– QuintEssential Fraud Solutions

• Fraud analysis by highly experienced / trained professionals
• 360° forensic review
• Staff augmentation

– QuintEssential AML Solutions

• Covering the full range of compliance needs:

– Know Your Customer (KYC)

– Customer Due Diligence (CDD)

– Enhanced Due Diligence (EDD)

– QuintEssential Dispute Solutions

• New dispute creation (including voice support)
• Strict adherence to dispute workflows
• Enforcement of dispute closure via chargeback/denial/loss decision

– QuintEssential Mortgage Solutions

• Pre-funding quality check
• Loan application processing
• Underwriting support
• Portfolio quality review

– QuintEssential Loan Processing Solutions

• Forensic loan review
• End-to end loan processing
• Portfolio monitoring
• Loan servicing

– QuintEssential Contact Center Support

• 24×7 call center support, including weekends & holidays
• Financial institution agnostic, to suit all department needs
• Adherence to service level agreements, including average handling / wait time, call abandonment rate, etc.

Our QuintEssential Solutions Features:

• Predictive Trend Analysis
• 360° Forensic Review
• Real-time Rule Management via Trend Assessments
• Dynamic Rule Management Support
• Staff Augmentation for Financial Crime Investigation
• Real-time Transaction Surveillance
• Fraud Analysis by Highly Experienced / Trained Professionals

Our QuintEssential Solutions Benefits:

• 24×7 Coverage – System augmentation layered with human intelligence for 24×7 coverage including weekends, holidays and post business hours
• Flexible Staffing Model – Higher scalability to meet varied skill pool requirements
• Forensic Review of Transactions – Advanced methodologies to manage false positives more effectively

Our QuintEssential Solutions Cover:

• Credit/Debit Cards
• Check/RDC
• Online Transfer
• ACH/SDACH
• Mobile Payments
• Wire Transfer