March 25, 2026
At the 2026 Governmental Affairs Conference in Washington, DC, CUbroadcast host Mike Lawson sits down with Scott Gyllensten, CRO, Teachers Federal Credit Union, and Ankit Maharaj Singh, SVP, Quinte Financial Technologies, to explore how credit unions are rethinking governance, risk, and compliance (GRC) framework with an automation-forward model.
Facing challenges around staffing, increasing regulatory complexity, and growing transaction volumes, Teachers turned to Quinte to strengthen its BSA, AML, and fraud operations with ServiceDESK. What followed was a strategic shift from resource-heavy, repetitive tasks to a more streamlined, scalable, and insight-driven approach.
In this conversation, Scott shares how offloading operational workloads has empowered his team to focus on higher-value initiatives, while Ankit highlights Quinte’s flexible, ‘non–cookie-cutter’ (platform agnostic) model that integrates seamlessly into a credit union’s existing processes.
The discussion also dives into:
  • The realities of scaling teams and compliance workflows in today’s environment
  • Domain expertise and collaboration as drivers of measurable outcomes
  • The evolving role of technology, AI, and orchestration in improving member experience
With a strong emphasis on partnership and adaptability, this episode offers a real-world look at how credit unions can modernize operations without compromising control, ultimately delivering a more efficient member experience.

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