Credit union leverages centralized case management, real-time core integration, and advanced fraud classification to improve operational intelligence
NEW YORK – June 9, 2026 — Quinte Financial Technologies (Quinte), a leading provider of enterprise case management solutions for banks, credit unions, CUSOs, and fintechs, strengthens its partnership with Logix Federal Credit Union (Logix FCU – $9.7 billion in assets) that leverages the CaseHUB platform to bolster fraud operations, improve investigative visibility, and adapt to sophisticated threats.
For more than a decade, Logix FCU has utilized CaseHUB as the central hub for its fraud investigations, case management, reporting, and operational oversight. Through the platform, the credit union can rapidly identify, categorize, track, and analyze emerging fraud patterns. Logix FCU applies CaseHUB's linking capabilities to identify relationships across cases and connect related incidents for accelerated resolution. CaseHUB's real-time integration with the credit union’s Symitar core enables Logix FCU investigators to access member and transaction information directly within case workflows, reducing manual processes, eliminating duplicate data entry, and accelerating investigations.
"Fraud is constantly evolving, and our ability to fully comprehend what we are seeing is critical," said Matt Overin, Manager, Risk Management, Logix FCU. "CaseHUB gives us the flexibility to quickly create new fraud categories as threats emerge, allowing us to better track trends, report to senior management, and focus mitigation efforts where they are needed most to safeguard our members."
As account takeover activity has increased, Logix FCU uses CaseHUB's configurable architecture to create more granular classifications within its fraud program. Rather than tracking account takeover fraud as a single category, the credit union can distinguish between card fraud, ACH fraud, member-to-member fraud, contact change fraud, and other cases. This deeper level of visibility helps fraud teams identify emerging attack vectors, allocate resources more effectively, and implement targeted mitigation strategies.
The platform's reporting capabilities have also enhanced collaboration with law enforcement by centralizing investigative information. "When we are working with law enforcement, having structured case records readily available makes a tremendous difference," Overin said. "The reporting functionality lets us quickly generate detailed investigative reports and provide the information agencies need to connect cases and pursue larger fraud rings."
As fraud volumes rise, large institutions face pressure to improve investigative efficiency while maintaining oversight and compliance. Quinte’s growing presence among credit unions reflects demand for enterprise-grade case management platforms supporting operations at scale. Its clients include credit unions managing over $75 billion in assets and 3.7 million members, including Logix FCU, one of six nationally ranked institutions relying on Quinte for fraud investigations and compliance-critical workflows.
"Financial institutions balancing rising fraud volumes, evolving attack methods, and increasing member expectations need actionable intelligence," said Sriram Natarajan, President of Quinte. "CaseHUB helps institutions transform operational data into strategic insight by giving teams the ability to adapt workflows, classify emerging threats, and connect investigative activity across the enterprise for more informed decision-making."
About Quinte Financial Technologies
Quinte is a leading provider of enterprise workflow and case management platforms for banks, credit unions, CUSOs, and fintechs. Through its CaseHUB platform, financial institutions manage regulated and compliance-sensitive case activity within a single, policy-controlled system that replaces fragmented tools and manual processes. By embedding regulatory timelines, compliance controls, and workflow automation directly into operational execution, Quinte helps financial institutions strengthen oversight, reduce operational risk, and scale high-accountability work. Quinte provides ServiceDESK, an operational extension that combines domain expertise, policy alignment, and structured workflows to support consistent execution and governance across critical business processes.
Learn more at QuinteFT.com or follow us on LinkedIn.
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Quinte Financial Technologies
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This press release was originally published on Businesswire.
