January 17, 2022

Quinte Chairman Venu Gopal, and Kirk Kordeleski — Senior Advisor for Quinte and former CEO of Bethpage Federal Credit Union — joined CUBroadcast to share their insights on today’s credit union staffing challenges, connecting back-end delivery with front-end demand — all boiling down to automation.

Venu and Kirk address the hurdles credit unions need to address today, which include:

  • 1. retirement
  • 2. demand for people (quality)
  • 3. budgeting (specifically, increased pay)

They added that these hurdles (especially increased pay) may deteriorate credit unions’ “best rates” claim in the near future. As a result, credit unions will have to automate more and find partners to fill gaps to maintain growth and service levels. Again, automation is the key here.

A really fascinating conversation with Venu and Kirk on our current environment and how technology can play a huge role in alleviating many of the challenges occurring right now.

Source: This article was originally published in “CU broadcast” on January 11, 2022

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